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FAQs for personal care

FAQs for personal care

Below are some of the frequently asked questions about Concordia Personal Care. Please don't hesitate to call the respective facility or our administrative headquarters at 724-352-1571 if you don't see your question listed here.

Q. Is there an easy way to complete all the necessary paperwork for potential admission to Concordia Personal Care?
A. YES - Simply call the location you are interested in; we will conduct a brief screening interview and personally walk you through everything you need to do.
Q. What is the staffing ratio in personal care?
A. Staffing ratios vary based on facility, but Concordia prides itself on maintaining staffing levels that meet or exceed best practices in our industry. Feel free to ask the administrator of the building you are researching.
Q. How much does personal care cost? Does insurance cover any of it?
A. Check out some other senior care websites and you'll notice that most do not list their pricing. We believe that Concordia Personal Care is the best value in the region, and invite you to check our pricing right now. Visit the Location page you're interested in and click on Facility Rates for pricing details, and please feel free to ask the administrator of the location you are researching. The prices vary depending on location, size of the unit, how much care is needed and several other factors. According to the Pennsylvania Health Care Association, for the most part, private medical insurance does not cover the cost of personal care except in specific circumstances. However, many long-term care insurance policies may provide some payment for personal care facilities. Ask us to help you explore your benefit and payment options - we're here to HELP you, not sell you.
Q. What about Veteran's benefits?
A. If either the applicant or the applicant's spouse was a wartime veteran, he/she may qualify for the Aid & Attendance Pension - and we have the experts on staff to help maximize the veteran's benefits they're entitled to. Financial and physical requirements must be met. Physical eligibility includes needing assistance with things like eating, dressing, bathing and cooking, among other things. However, you do not need to require assistance with ALL of these things to be eligible. Your physician will need to confirm these needs as well. Ask us today how we can help.
Q. What happens if my loved one runs out of money?
A. Concordia serves many people in personal care system-wide who have outlived their resources. If your loved one is in a situation where that happens, our social workers work with you to find resources and apply for assistance. This year, we expect to provide over $5 million in charitable care to our residents.
Q. Why do I have to disclose my loved ones finances on the admissions application?
A. The main reason is choice. We believe in offering a number of options for people who want (or need) to become part of the Concordia family. The disclosure is helpful in finding your loved one the best option to meet their financial situation.
Q. Can you explain the different levels of care and what each one includes?
A. Concordia Lutheran Ministries has one of the broadest networks of care in the entire world. Our services include: Retirement Living, Short-Term Rehabilitation, Personal Care, Long-Term Nursing Care, Memory Care, Hospice Care, Outpatient Physical Therapy, Adult Day Services and Home and Community Services. Visit our Care Levels & Services page for more information on each service and where it is offered.
Q. Can my loved one keep their PCP or do they have to switch doctors?
A. Your loved one can absolutely keep his/her own PCP, if that's what you prefer. Each of our Personal Care locations has an in-house medical director who regularly makes rounds; so many of our residents choose to make him/her their PCP to avoid the hassle of going to a doctor's office off-site. But the choice is yours.
Q. How are medications handled?  Who is responsible for filling their prescriptions?
A. Typically in Personal Care, all medications are kept with the nurse and given as prescribed by your loved one's physician. Regarding filling prescriptions, in most cases at Concordia, the prescription is sent to your loved one's nurse, who then orders the medication through Providence Pharmacy, our in-house pharmacy that raises money for mission work around the world. If you do not want to use Providence Pharmacy, typically, the family would take care of filling the prescriptions and getting them to the nurse. You also have the option of using a different pharmacy and still having our nursing staff handle filling the prescription, but there is an added cost for that.